Bug Reports

Hero Gems

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Hero Gems

Postby jroy232000@live.com[] » Mon Jan 29

Has anyone else lost the gems on thier hero after the maintenance on 1/26/18? I have lost over 35k defense, 4.5k attack, and 1.5k power. Logged on after the maintenance and discovered them missing and Snail refuses to check my account before maintenance and compare to after. They say they show no records of lost gems.....wth... if they checked they could see they are missing.
Last edited by jroy232000@live.com[] on Thu Feb 01, edited 1 time in total.
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Re: Hero Gems

Postby Karlos » Tue Jan 30

Same for me and same for many of my guild mates who lost stats like you or even more and Snail gives always same answer... "The operation team checked your account and they didn't find you have lose gem records"... they even told me that checked my situation since november 2017 while i clearly told them that they could just control the situation the day before the maintenance without going so back in time... especially since i started playing in october and if they control my situation in november it is obvious that they can't see many differences
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Re: Hero Gems

Postby jroy232000@live.com[] » Tue Jan 30

i would suggest that anyone that has used pay-pal to buy points to file a dispute and get your money back.
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Re: Hero Gems

Postby Karlos » Tue Jan 30

Oh, I'm sure it will happen... I already heard many decided to do that... probably it will push the operation team to check better
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Re: Hero Gems

Postby snailsucks » Fri Feb 02

I think these GM's are paid off by someone....perhaps an administrator that din't get his way in the game or maybe someone pissed im off. No matter what they can have this time suck and keep maxing out thier credit cards for these sorry excuse for GM'S. Had a rumor going around that is may have been Highlander or Hamburglar on 64.
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