Bug Reports

account lost or unrecoverable?

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account lost or unrecoverable?

Postby selimpasa » Fri Mar 23

hi.
i sent emails to all the contact emails i could find and yet still no response.
on server #51 i have a very long term account with player name Monad and city Brasov.
now i try to log-in and it takes me to nation choosing screen.
i thought ok maybe was a shipe on the database. i choose player name Monad, and it says is used...
i don't know what you would need from me to be sure is my account or what happened but please help.
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Re: account lost or unrecoverable?

Postby Ducknut » Fri Mar 23

pathetic goose
kvak kvak kvak
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Re: account lost or unrecoverable?

Postby Alucard » Thu Apr 05

Hi, in case you haven't tried this method, trying sending an email to customerservice@playsnail.com with your account, character name and server and details.

Hopefully you receive a quick resolution.
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Re: account lost or unrecoverable?

Postby calister » Fri Apr 13

i email them april 9th and still no response. maybe don't have anyone reading emails and responding?
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Re: account lost or unrecoverable?

Postby xLahx » Wed Apr 18

Hello Have you Tried to look in news topics for any info on or about the issue you have?
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Re: account lost or unrecoverable?

Postby Alucard » Fri Apr 27

Lah, the only announcements in the news alerts center will be for server events. Other than that Snail have not posted anything else, other than the occasional maintenance messages.
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